Terms and Conditions

1. General

By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

2. Product Information

Our products consist of frozen espresso shots packed into sachets, with each large bag containing 12 sachets. The espresso shots must be stored according to the instructions provided on the packaging to maintain quality and safety.

3. Storage and Liability

It is crucial to follow the storage instructions on the packaging to ensure the product remains in optimal condition. We are not liable for any damage to the product resulting from failure to adhere to these storage guidelines.

4. Shipping and Packaging

We use chilled packaging to ensure the quality and freshness of our frozen espresso shots during transit. Once the product is in the care of the courier, we cannot be held responsible for delays or issues related to shipping.

5. Refunds and Returns

Refunds will only be provided in cases where:
- The product was not delivered.
- The product arrived damaged.

To request a refund for damaged goods, you must provide clear photographic evidence of the damage upon opening the package. Please contact us immediately upon receipt of the damaged product to initiate a refund.

6. Subscriptions

You may cancel your subscription at any time through your account settings or by contacting our customer service team. A subscription discount of 20% is applied when you subscribe.

7. Contact Us

For any questions or concerns regarding your order, please reach out to our customer service team. We are here to help and ensure your satisfaction with our products.

Thank you for choosing us for your espresso needs. Enjoy your café-quality experience at home!